May 1, 2020
Our commitment to offering you free shipping on all apparel orders remain. Orders of accessories only, standard ground shipping rates apply.
-Team Suzanne’s ♥ Canada Strong
April 21, 2020
With the unprecedented and developing situation, we are constantly reviewing our policies to ensure we continue to serve you. We’ve updated our return policy to accommodate items purchased in-store beginning March 1st, 2020 through to March 17th, 2020, these purchases will be eligible for a 15-day extension from the reopening date of our stores. Online purchases remain eligible for our standard return policy of returning items back to the Distribution Centre within 30 days from date of purchase.
-Team Suzanne’s ♥ Canada Strong
March 25, 2020
To our Store Community,
On behalf of our entire Suzanne’s team, our Canadian manufacturers and our Canadian designers we thank you for your continued support during these times of uncertainty.
Our Commitment to you
Shop with confidence and certainty knowing that our Spring / Summer 2020 Collections will remain at 25% off regular price and all orders will be shipped for free (see policy update May 1st). We will not implement flash sales or change discount promotions throughout this time of unpredictability, this means today’s price will be tomorrow’s price. We also remain committed to providing you with on-trend quality fashions, exceptional customer service, inspiration and support during this difficult time.
From our families to yours, stay healthy, stay safe and thank you for doing your part to keep Canada safe.
-Team Suzanne’s ♥ Canada Strong
March 20, 2020
To our Store Community,
We hope this email finds you all safe and healthy, we are thinking of you and your families during this difficult time.
With the decision to close our stores last Tuesday, we moved our immediate focus to support our team members, helping them through the difficult experience and emotions they felt with the temporary closure of their stores.
We appreciate that you may wish to shop from home and therefore, we will continue to inspire and provide support on our website and our social community. We are just a click or a call away and Customer Service will remain dedicated to helping you. Since we also know that you may need to stay home, we will be offering an extension to our return policy. Items purchased in-store or online beginning March 1, 2020, will be eligible for a 15-day extension from the reopening date of our temporary closed stores (see policy update Apr 21st).
Our loyal community family (customers) and our work family (committed team members) are the beating hearts of Suzanne’s. We will continue to live by our brand commitment to Inspire you to see the beauty within, to spread joy, to provide hope, share random acts of kindness and remember to celebrate one another as we journey these uncharted waters together. Today let us all remind ourselves there is hope, as Canadians we are in this together and we can and will come through this stronger.
Stay healthy & stay strong,
Team Suzanne’s
March 17, 2020
Dear Customers,
It is with a strong sense of obligation to the health and wellbeing of our Team, our Customers, our communities, and our fellow Canadians that we have made the decision to temporarily close all of our locations at the end of business Tuesday, March 17th.
We take our direction and position under the recommendation of our Canadian and provincial health officials. The temporary closure of our stores is our commitment to remain fully engaged in the practice of social distancing and is our civic duty to help combat the spread of COVID-19.
Under the strict regulations of Health Canada, we will operate our Head Office and Distribution Centre with a small limited team and ensure social distancing is top of mind. Team members holding positions where “the work from home option” is viable have been offered this opportunity. We will continue to offer our support to our team members through this difficult and unprecedented crisis.
It is a time for us all to act and do our part to care for ourselves, our families, our friends, and our neighbors. Our entire team commits to our fellow Canadians to continue to do all that is asked of us to limit the spread of COVID-19.
There is hope, by banding together as Canadians, with the help and support of Health Canada and our Government we can return to the freedom of social interaction and community engagement. We can and should believe that brighter days are ahead.
We will be thinking of you all and our fellow Canadians during this time. We look forward to the near future when we can once again welcome you back into our stores.
Sincerely,
Sherry Johnston
President Auld Phillips, Suzanne’s, Jenny’s & Top Shop