FAQ

Answer to your frequently asked questions

You do not need to create an account to make a purchase.
With a Suzanne's account you can review orders, item history, save your wishlist, personal information, payment methods and addresses for future purchases.
Option 1: If you’d like to create an account before you start shopping, follow these steps: at the top right corner of the website, click on login. Click “Create Account”, fill in the required information and follow the steps.
Option 2: If you’d like to create an account after you’ve added items to your cart and ready to checkout, please follow these steps: at the top right corner of the website, click on the bag icon then click Checkout. Click “Create an Account”, fill in the required information and follow the steps.
Option 3: If you’ve already completed your order and you’d like to save your information, please follow these steps: on the checkout page that shows your receipt, you’ll be asked if you’d like to “Save my information”. Simply enter a password and your account will be created. It’s as easy as that!
All orders are shipped from our distribution center in beautiful Chilliwack, British Columbia.
At this time, we ship within Canada through Canada Post. Visit our page for full details.
Please visit our page for information about shipping costs.
Yes, you can! Simply select the SHIP TO STORE option during checkout and follow the easy steps. Visit our page for complete details.
Orders are shipped Monday to Friday excluding holidays. Please visit our page for complete details.
Suzanne’s currently accepts Visa, Visa Debit, MasterCard & MasterCard Debit.
After you place your order online you will receive an email with your tracking number and shipping information. You can also visit the Check Order Status page (link) and enter your order number and postal code, or simply sign in to your account to find all your order information.
In order to maintain fast and reliable service, we begin processing orders as soon as they are placed. This means that we may not be able to cancel or change orders after they have been made. If you need your order changed or have questions about your order, please contact our to see if your order can be cancelled or changed.
Within 30 days of purchase order date, you are welcome to return your unworn, unwashed, unaltered item(s) with the price ticket still attached to receive a refund. Refunds are issued using the same payment method used for the original purchase. Please note that item(s) purchased at a discount of 50% or more are not eligible for returns or exchanges and are considered final sale. Shipping and/or handling charges are non-refundable.
Yes! Returns are accepted within 30 days of purchase (order date). Please visit our page for full details.
If you have received damaged, or incorrect items, or have an item missing from your order, please contact our . We will be happy to work with you to make things right and correct your order!
Please refer to the to see all of our sizing information or refer to the size guides on the page of the item you are interested in.
To ensure you receive gift items by December 20, your order(s) must be placed by December 9. Holiday returns must be made by January 23 (of the following year).