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Shipping and Returns

Shipping and Returns


Orders are shipped Monday to Friday, excluding statutory holidays. Please allow 1-3 business days for your order to be processed.

Orders shipped to personal or business addresses will be shipped via Canada Post either by Expedited Parcel/Ground shipping or by Express shipping. Shipping time does not include order processing time. Please see the shipping details and rates below. Once your order has shipped, a confirmation email with your order tracking number will be sent to the email address you provided.

Shipping outside of Canada is not available at this time.


Ship to Store

We are pleased to offer SHIP TO STORE, simply select the SHIP TO STORE option during checkout and follow the steps to select the store of your preference.

Please allow 1-2 business days for your SHIP TO STORE order to be processed. SHIP TO STORE shipping time varies by location and does not include order processing time. Please see the SHIP TO STORE details and rates below.

You will receive a Shipping Confirmation email to let you know your order is on its way.

When your order arrives at the store, the wardrobe stylist will call the phone number you provided to let you know your order is available for pick up! When picking your order up from a store, please remember to have your Shipping Confirmation email with you, picture I.D. may be required. Please note: SHIP TO STORE orders must be picked up within 7 days from arrival date at the store. After 7 days the order will be cancelled and a refund will be issued back to the original form of payment.


Shipping Costs

Expedited (Ground) Shipping - $7.95 flat rate

Express Shipping - $14.95

Ship To Store - $0.00

(does not include order processing time)
BC 1-2 1-2 1-3
AB, SK 2-4 1-3 2-4
MB, ON, QC 4-6 2-4 N/A
NS, NB, PE 7-10 3-5 N/A
NL 7-10 3-5 N/A
YT, NT, NU 7-10 3-5 N/A


Exchange Policy

Exchanges of unworn ticketed items are processed as a return. Please follow the return instructions below. You may then repurchase the item from in the correct size or colour.


Cancellation Policy

In order to maintain fast and reliable service, we begin processing orders as soon as they are placed. This means that we may not be able to cancel or change orders after they have been made. If you need your order changed or have questions about your order, please contact our customer service team to see if your order can be cancelled or changed.


Return Policy

The Return Policy described below applies only to online purchases made through If you need to return any items for a refund, you may do so either by mail to the address below or at any of our locations. Shipping charges are non-refundable.

  1. Please note that item(s) purchased at a discount of 50% or more are not eligible for returns or exchanges and are considered final sale.
  2. Jewellery purchases are final sale.
  3. Eligible items must be returned unworn, unwashed, unaltered with original tags attached and accompanied by the original receipt.
  4. Items must be returned to our distribution centre within 30 days of purchase (order date).


Return by mail

Items returned by mail are only eligible for refunds. Shipping and handling charges are not refundable. Return shipping fees are the customer's responsibility. We recommend customers returning an online order by mail to use a shipping service that allows you to track your package, as you are responsible for goods until they are received at our Suzanne’s distribution center in Chilliwack, B.C.

  1. Pack and seal all your return items securely.
  2. Include the original receipt, circle all items you are returning.
  3. Mail the package to:


Attention: Online Returns

8040 Evans Rd., Chilliwack BC V2R 5R8

When returning by mail, allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. Refunds will only be credited to the original account used to make the original purchase.

Suzanne’s is not responsible for returned packages lost or damaged in transit.

Please note that marking an opened package as "Return to Sender" is against Canada Post's policy and a fee is charged when this occurs. This fee will be deducted from your return amount.

Questions about your return? Please contact customer service team.


Return in-store

Your online purchases may be returned to a store near you.

  1. Your original receipt must be presented at the time of return.
  2. Returns in-store must be completed within 30 days of purchase (order date).


Returning incorrect or defective items

Any defective item(s) or item(s) that are different from the original invoice may be returned either in store or by mail to our warehouse when accompanied with the original receipt. Please note that all defective item(s) are subject to inspection. To arrange the return of an incorrect or defective item by mail, please contact customer service team by phone at 1 (877) 811-0454, or by email at


The return policy for any purchases made until December 28th 2023 is extended to January 26th 2024. For purchases made Dec 29th or later, our regular 30 day return policy will be applied.

Price Adjustment Policy

Suzanne's offers a one-time price adjustment if an item(s) purchased at regular price is marked down within five (5) days of your purchase date. Price adjustments are not applicable to items purchased on sale or at a promotional price. The price adjustment will be credited to the original form of tender.

To receive a price adjustment for an in-store purchase, visit any Suzanne's store within the 5 day price adjustment period and present your original receipt to receive a refund for the price difference.

To receive a price adjustment for an online purchase, you can either:

  • visit any Suzanne's store within the 5-day price adjustment period and present your original invoice to receive a refund for the price difference
  • contact Customer Service within the 5 day price adjustment period either by phone 1 (877) 811-0454, or by email at to initiate a refund for the price difference. Please include your order number in your email or voicemail message.

* Please note that price adjustments will not be applicable during select promotional events such as Black Friday, Cyber Monday, Boxing Week, New Year's, etc., or in conjunction with a fundraising campaign. Price Adjustments will not be processed from November 15 – December 5, 2023 and December 17, 2023 – January 8, 2024.

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