If you would like your items sooner, please click here for in-store shopping or select the ship to store pick-up option for delivery.
We have 49 store locations throughout Alberta, Saskatchewan, and British Columbia. We would love to service you in person too!
Please contact our customer service team if you require further information about your order.
We are pleased to offer you a FREE shipping option through Shop to Store for your online orders.
Ship to Store Processing time -
All orders are processed within 24 hours Sunday to Friday and will Ship Monday to Friday (excluding statutory holidays).
When can I expect to receive my ship to store order?
Your order will arrive at your chosen store 2 to 3 business days after processing time.
How will I know when my order arrives at my chosen store?
How long will the store hold my order?
Ship to Store orders are meant to be picked up within seven (7) days from arrival date at the store. If you are unable to pick-up within the seven days, please call your chosen store to discuss options.
ESTIMATED SHIPPING TIMES
NUMBER OF BUSINESS DAYS
(does not include order processing time)
| |||
|---|---|---|---|
PROVINCE | EXPEDITED SHIPPING | EXPRESS SHIPPING | SHIP TO STORE |
BC | 1-2 | 1-2 | 1-3 |
AB, SK | 2-4 | 1-3 | 2-4 |
MB, ON, QC | 4-6 | 2-4 | N/A |
NS, NB, PE | 7-10 | 3-5 | N/A |
NL | 7-10 | 3-5 | N/A |
YT, NT, NU | 7-10 | 3-5 | N/A |
All purchases made between November 20, 2026 and December 20, 2026 will be eligible for a refund until January 20, 2027. As of Dec 21, the regular return policy of 30 days will take effect. The Return and Exchange Policy described below applies only to online purchases made through www.suzannesfashions.ca. If you need to return any items for a refund, you may do so either by mail to the address below or at any of our locations. Shipping charges are non-refundable. • Please note that item(s) purchased at a discount of 50% or more are not eligible for returns or exchanges and are considered final sale. • All sales are final on gift cards. • Jewellery & swimwear purchases are final sale. • Eligible items must be returned unworn, unwashed, unaltered with original tags attached and accompanied by the original receipt. • Items must be returned to our distribution centre within 30 days of purchase (order date). • Returns for purchases made in store cannot be processed by our Online Return Department. • Donations cannot be refunded.
In order to maintain fast and reliable service, we begin processing orders as soon as they are placed. This means that we may not be able to cancel or change orders after they have been made. If you need your order changed or have questions about your order, please contact our to see if your order can be cancelled or changed.
Questions about your return? Please contact customer service team.
Any defective item(s) or item(s) that are different from the original invoice may be returned either in store or by mail to our warehouse when accompanied with the original receipt. Please note that all defective item(s) are subject to inspection. To arrange the return of an incorrect or defective item by mail, please contact by phone at 1 (877) 811-0454, or by email at .
* Please note that price adjustments will not be applicable during select promotional events such as Black Friday, Cyber Monday, Boxing Week, New Year's, etc., or in conjunction with a fundraising campaign. Price Adjustments will not be processed from November 20 – December 6, 2026 and December 16, 2026– January 10, 2027.
Exchanges of unworn ticketed items are processed as a return. Please follow the return instructions below. You may then repurchase the item from www.suzannesfashions.ca in the correct size or colour.
Questions about your return? Please contact customer service team
Any defective item(s) or item(s) that are different from the original invoice may be returned either in store or by mail to our warehouse when accompanied with the original receipt. Please note that all defective item(s) are subject to inspection. To arrange the return of an incorrect or defective item by mail, please contact customer service team by phone at 1 (877) 811-0454, or by email at customerservice@suzannesfashions.ca.
