Exchange Policy

Exchanges of unworn ticketed items are processed as a return. Please follow the return instructions below. You may then repurchase the item from www.suzannesfashions.ca in the correct size or colour.

Cancellation Policy

In order to maintain fast and reliable service, we begin processing orders as soon as they are placed. This means that we may not be able to cancel or change orders after they have been made. If you need your order changed or have questions about your order, please contact our customer service team to see if your order can be cancelled or changed.

Return Policy

The Return Policy described below applies only to online purchases made through www.suzannesfashions.ca. If you need to return any items for a refund, you may do so either by mail to the address below or at any of our locations. Shipping charges are non-refundable.

1. Please note that item(s) purchased at a discount greater than 50% are not eligible for returns or exchanges and are considered final sale.
2. Jewellery & swimwear purchases are final sale.
3. Eligible items must be returned unworn, unwashed, unaltered with original tags attached and accompanied by the original receipt.
4. Items must be returned to our distribution centre within 30 days of purchase (order date).

Return by mail

Items returned by mail are only eligible for refunds. Shipping and handling charges are not refundable. Return shipping fees are the customer's responsibility. We recommend using a trackable delivery service other than Canada Post when returning an online order by mail, due to the potential for labour disruptions. Suzanne’s is not responsible for delayed or returned packages held at Canada Post depots or in transit. Customers are responsible for returned items until they are received at our distribution center in Chilliwack, B.C.

1. Pack and seal all your return items securely.
2. Include the original receipt, circle all items you are returning.
3. Mail the package to:

Suzanne’s

Attention: Online Returns

8040 Evans Rd., Chilliwack BC V2R 5R8

When returning by mail, allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. Refunds will only be credited to the original account used to make the original purchase.

Suzanne’s is not responsible for returned packages lost or damaged in transit.

Please note that marking an opened package as "Return to Sender" is against Canada Post's policy and a fee is charged when this occurs. This fee will be deducted from your return amount.

Questions about your return? Please contact customer service team.

Return in-store

Your online purchases may be returned to a store near you.

1. Your original receipt must be presented at the time of return.
2. Returns in-store must be completed within 30 days of purchase (order date).

Returning incorrect or defective items

Any defective item(s) or item(s) that are different from the original invoice may be returned either in store or by mail to our warehouse when accompanied with the original receipt. Please note that all defective item(s) are subject to inspection. To arrange the return of an incorrect or defective item by mail, please contact customer service team by phone at 1 (877) 811-0454, or by email at customerservice@suzannesfashions.ca.

The return policy for any purchases made until December 20th 2024 is extended to January 20th 2025. For purchases made Dec 21st or later, our regular 30 day return policy will be applied.

Price Adjustment Policy

Suzanne's offers a one-time price adjustment if an item(s) purchased at regular price is marked down within five (5) days of your purchase date. Price adjustments are not applicable to items purchased on sale or at a promotional price. The price adjustment will be credited to the original form of tender.

To receive a price adjustment for an in-store purchase, visit any Suzanne's store within the 5 day price adjustment period and present your original receipt to receive a refund for the price difference.

To receive a price adjustment for an online purchase, you can either:

• visit any Suzanne's store within the 5-day price adjustment period and present your original invoice to receive a refund for the price difference
• contact Customer Service within the 5 day price adjustment period either by phone 1 (877) 811-0454, or by email at customerservice@suzannesfashions.ca to initiate a refund for the price difference. Please include your order number in your email or voicemail message.

* Please note that price adjustments will not be applicable during select promotional events such as Black Friday, Cyber Monday, Boxing Week, New Year's, etc., or in conjunction with a fundraising campaign. Price Adjustments will not be processed from November 25 – December 6, 2024 and December 16, 2024 – January 10, 2025.